Online Portal Overview


Key Element Definitions

The online portal is an easy, fast, and secure way to add accounts, review accounts, submit bulk files and print statements.

In the Online Portal, you will see a gray bar along the top of the screen. Along this bar are search boxes where you can search for an account by typing in any combination of the debtors First Name, Last Name, Company Name, Claim # Etc.

Search for an Account

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  • When sufficient criteria are entered in the corresponding fields click the search button. If you want to search for all accounts, you can leave the criteria boxes blank.

  • Accounts that matching with the search criteria will appear in a list on the left side of the screen.

  • Clicking on the account from the list will open the account on the right side of the screen.

  • This information can be downloaded by clicking the image that looks like a floppy disk. The file can be downloaded as an Excel, PDF, or Word file.


Entering New Accounts

  1. Click on the Enter New Claims button in the upper right corner of the screen.

  2. Enter all available information about the debtor and the claim being collected.

  3. Files can be attached to the account, by uploading a file under the Upload File(s) heading. lick Insert Claim.

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Uploading Accounts in Bulk

  1. In the upper right-hand corner of the screen, click the Upload Accounts in Bulk

  2. Either drag the file that is to be uploaded, or click Select File to search your computer for the file.

  3. Click Upload to get the file that was selected to upload.

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Use templates below to ensure successful upload.


Download the consumer template.

Download the commercial template.
After uploading, it can take up to 24 hours (on a rare occasion, longer) for your list to process. 


Uploading General Documents

This option allows you to upload documents on a client basis, rather than an individual account basis.

  1. Click “Choose File”

  2. Select the appropriate file

  3. Add an optional File Note

  4. Click “Upload Files”

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You can run a report to see an overall review of accounts with our agency

  1. In the upper right corner click Reports. They have the choice of Accounts Report and Status Report. For this example, we’re showing the Accounts Report.

  2. Once they pick the type of report and the Start Date / End Date fields, click Generate Report.

  3. Alternatively, if they choose Status Report, they will choose whether or not to include Closed Accts, then click Generate Report.

  4. The generated report will have an option to Export to Excel, PDF or Word.​


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Key Elements & Definitions


Non-commercial / Commercial

Commercial debts most typically arise in a business setting between business entities. Consumer debt, on the other hand, is debt that is incurred by an individual.

Claim Number

Your account or invoice number.


The amount of the bill on the Itemization Date This amount includes any fees, interest, or other charges owed as of that itemization date

Itemization Date

  • Itemization Date = The transaction date. It is the date that the good or service that gave rise to the debt was provided or made available to the consumer.
Alternative dates that may be used
  • The last statement date.
  • The charge-off date.
  • The last payment date. (It can be the date a third-party payment was applied to the debt, such as a payment from an auto repossession agent or an insurance company, if that payment was the last payment on the account.)
  • The judgment date.
What is a debt collection "Itemization date"?

Interest Rate

The rate charged in interest (if any). Interest can be broken down as Simple, Annual, Quarterly, Monthly, and Daily. By default, Simple Interest calculations are used and will never compound. (Annual, Quarterly, Monthly, and Daily interest can also be used please reach out to your representative for more details) .

​Interest start date

The date when interest begins to accrue on the account (if any).


The amount of fees (if any) since Itemization Date.


The amount of credits (consumer and/or insurance payments) since Itemization Date.


We appreciate any additional information that you can provide. For example: product or service rendered, co-payment, deductible, reason for non-payment Etc.

Date of First Delinquency

The Date of First Delinquency is the date the account became delinquent and was not brought current. This date is used to determine when the account must be deleted from a credit report.